Seattle | PromisePay

PromisePay is an online service that Seattle Public Utilities has partnered with to offer interest-free flexible payment plans to pay off your total balance.

Seattle Public Utilities residential customers with a total past due balance greater than $100 are eligible for a PromisePay Payment plan. Residential customers who are not past due on their bill are not eligible for a payment plan.

Seattle Public Utilities’ goal is to ensure that you can comfortably navigate your financial obligations while maintaining your essential services. Seattle Public Utilities offers payment plans to help customers get back on their feet and protect themselves from subsequent late fees or water service disconnections.

No, PromisePay payment plans are interest-free and not subject to late fees by Seattle Public Utilities

There is a $1.25 transaction fee for each bank transfer (ACH), credit, debit, and Apple/Google payment.

Sign up in minutes with three easy steps:

Choose a plan that works for you. We offer a wide range of options.
Make your first payment. We accept credit/debit cards and bank transfers (ACH).
Pay off your balance over time. We make it easy with automated monthly payments and reminders.

Customers without access to a credit/debit card or bank account may enroll with a prepaid debit card. These reloadable, prepaid cards can be purchased at your local grocery store and may be refilled and used for automatic payments. The card needs to be registered and funded before enrolling. Please note: these are not gift cards. Some cards have activation fees, so you will need to load enough to cover the card activation fee, the PromisePay plan payment amount, and the PromisePay payment transaction fee.

Yes, renters of single-family homes who pay the SPU bill under their landlord’s name can sign up if they have a past due balance of $100 or more.

Your payment plan covers your past-due balance and your current charges as of the day you enroll. However, you must pay all new Seattle Public Utilities bills directly throughout the life of your PromisePay plan. PromisePay plans are not available to cover your Seattle City Light charges.

New bill charges will be paid to Seattle Public Utilities - you must continue to pay your new bill charges directly to Seattle Public Utilities. Your agreed upon PromisePay plan payments must be paid to Promise.

If you need an extension for your plan payment or need to make a change to your plan, changes can be made as long as a payment is made each month. In addition, a customer is allowed to add one current Seattle Public Utilities bill to their existing PromisePay plan if their PromisePay plan is in good standing.

If you stay current on both your agreed-upon PromisePay plan payments AND pay all new water service charges directly to Seattle Public Utilities before the bill due date, you can avoid water service disconnection and subsequent reconnection fees.

Yes, if you sign up for a payment plan with PromisePay you can still enroll in the Utility Discount Program or receive financial assistance via the Emergency Assistance Program if you are income eligible.

To make a change to an existing PromisePay plan call PromisePay at (425) 600-3321. Agents are available Monday - Friday, 7:30AM to 6PM PST. You can also update your plan through the Promise Pay Portal at https://seattleutilities.promise-pay.com/.

Please call Seattle Public Utilities directly at (206) 684-3000 about any issues with your Seattle Public Utilities bill or services. Agents are available from 7:30AM to 6PM PST.

If your question is about your PromisePay plan, call PromisePay at (425) 600-3321. PromisePay agents are available Monday - Friday, 7:30AM to 6PM PST.

Please call Seattle Public Utilities directly at (206) 684-3000. Agents are available from 7:30AM to 6PM PST.

Yes. For questions about service disconnections, please call Seattle Public Utilities directly at (206) 684-5800. Agents are available from 8AM to 5PM PST, Monday through Friday.

Seattle Public Utilities is currently shutting water services off for non-payment. Customers can avoid water service shut-offs by enrolling in a PromisePay plan online at https://seattleutilities.promise-pay.com/ or by contacting a PromisePay agent at (425) 600-3321 to enroll. Once enrolled in a PromisePay plan, customers must keep up to date on their PromisePay plan and current Seattle Public Utilities bill to ensure their services are not disconnected.

Seattle Public Utilities customers at risk for shut off via Urgent and Final Shutoff Notices. Enrolling in a PromisePay plan and continuing to pay your current Seattle Public Utilities bill, protects you from shut off or water disconnection. Once enrolled in a PromisePay plan, customers must keep up to date on their PromisePay plan and current Seattle Public Utilities bill to ensure their services are not disconnected.

Please call Seattle Public Utilities directly at (206) 684-5800 to initiate the reconnection process. Seattle Public Utilities will process your minimum reconnection payment. Following the payment, the Seattle Public Utilities Customer Service Representative will transfer you to Promise or direct you to the PromisePay portal to complete the enrollment process in a PromisePay plan.

Seattle Public Utilities’ bills are considered past due one day past the printed "Due Date."

Seattle Public Utilities customer support agents are available from 7:30AM to 6PM PST, Monday through Friday at (206) 684-3000. Seattle Public Utilities recognizes the following holidays, on which representatives are not available:

New Year’s Day
Martin Luther King, Jr. Day
Presidents' Day
Memorial Day
Juneteenth
Independence Day
Labor Day
Indigenous Peoples' Day
Veterans Day
Thanksgiving
Friday after Thanksgiving
Christmas Day

Promise representatives are available from 7:30AM to 6PM PST, Monday through Friday. Promise recognizes the following holidays, on which representatives are not available:

New Year’s Day
Martin Luther King Day
Presidents Day
Memorial Day
Juneteenth
Fourth of July
Labor Day
Indigenous Peoples Day
Veterans Day
Thanksgiving Day
Friday after Thanksgiving
Christmas Eve
Christmas Day

Frequently asked questions

What is PromisePay?

Who is eligible?

Why is Seattle Public Utilities offering payment plans?

Will I ever be charged interest for my payment plan? Are there any fees?

Are there any transaction fees?

How do I sign up?

I don’t have access to a credit/debit card or bank account, am I still able to enroll?

I am a renter but pay the Seattle Public Utilities bill for my house. Am I eligible?

What charges does this plan cover?

Once I’m enrolled, where do I pay my new Seattle Public Utilities bills, to PromisePay or Seattle Public Utilities?

How flexible are these payment plans?

How do I keep my water service on?

If I sign up for a Promise payment plan, am I still eligible for other financial assistance from Seattle Public Utilities?

I want a different plan. Who should I call?

I have a question about my bill. Who should I call?

Who should I call to change my account or contact information?

Is Seattle Public Utilities currently doing service disconnections?

How does Seattle Public Utilities let customers know they are at risk for shut off? Will being in a PromisePay plan protect me from shut offs?

My water service is shut off, how can I get my water services restored?

When is a new Seattle Public Utilities bill considered past due?

Seattle Public Utilities Holiday Schedule

Promise Pay Holiday Schedule

Back